4/10 – Mangelhaft
Sean P.
26. Dez. 2025
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Accommodations were as described. Very good ski in/out location.There was an extremely foul odour in the stairwell. It was the smell of a sewer backup. Having to use these stairs many times each day really impacted our stay. The foul smell was giving us all headaches. After reporting this to the host I was told that the situation would be remedied right away. It seemed like the host was very aware of this issue, and noted they had a ‘procedure’ to handle it. The situation did not change, or improve over the subsequent days.The second issue was that we had very weak wifi. I alerted the host to this also, and was suggested to reset our devices. As it turns out, the cable in our unit had been disconnected, and we were working off a neighbours wifi connection. I guess that the host had someone check out the wifi when the guests after us complained also. To me, our complaint had not been taken seriously.The host responded quickly, but merely claimed that both of these issues were beyond their control.For the location as a whole, I would have rated it 4.5 stars out of 5. I removed one star for the odour. I removed a second star because it was a known issue, we reported it, and it did not change or improve. Finally, I removed half a star for the poor wifi, and the host not really responding by having a tech person visit until after our stay was over.
Sean P.
Aufenthalt von 8 Nächten im Dezember 2025
