Ferienhaus / Villa - Nuevo Portil

Good Afternoon, Aitor Thank you for your response and for choosing our listing. We typically arrange house and pool maintenance around guest visits and often add enough chlorine into the pool to last the duration of their stay. Whilst we are grateful that you have asked to stay for an additional day, please understand that we originally planned for the pool to be cleaned on this day. We hope that you understand and had a fantastic stay with us. Many Thanks Jasper Sean (Owner)

Dear Nina and Dan, Thank you for your fantastic comments. We are so happy that you enjoyed your holiday and we hope to see you again very soon. If there is anything we can do to help in the future please let us know. Best wishes Sarah and Philip

Hi Andrew, Thank you for your fantastic review. Yes we have taken all your comments on board and will see to it there are more sun beds etc. It was a pleasure to have you stay and if we can be of help in the future in any way please let us know! Best wishes Sarah

Thank you for your response and we are surprised you did not mention this to our agent who is kindly arranging everything in Spain as we cannot travel due to COVID-19. Each year we spend a lot of time decorating and making sure the house is up to standard and this year we had to do what we could remotely. The pool was cleaned, as always, just before you came and if there were a few leaves in there it is only to be expected. The pool is cleaned and maintained several times a week by a very experienced consultant. We take great pride in making sure everything is ready for our Guests. We treat the Villa as our family home, which it has been in the past, and it is important that guests enjoy it as we do. Kind regards Sarah

Thank you for your review. It has been a pleasure having you and your party to stay. We have to admit this is the first time we have been criticised for providing too many appliances and consider a toaster, coffee maker, blender and microwave necessary. We are so glad you enjoyed the holiday! That is so important.

We are surprised and dissappointed to receive this review and it does not reflect all the conversations with the guest during their stay. We have had five star reviews from previous guests for the cleaning and the cleaning team we employ work hard to prepare the Villa for each guest. Cleaners can be hired if required during the stay, on request from the guest. It is standard practice to leave spare quilts and pillows in the warddrobes for guests. We are puzzled by many of the comments as the beds are definitely not broken. Furthermore, several cupboards contain supplies for the rentals and should be inaccessable to guests. We told the guest the pool net had been ordered and apologised for it not arriving on time but the pool had been cleaned. We are very particular about rentals and ensuring that guests enjoy their holiday at the Villa. We bought new appliances for the kitchen in July, the showers are new. It is a beautiful area and has been our family home for over twenty years.

Thank you for staying at the Villa. We hope you enjoyed your holiday and wish you a safe journey.

Thank you for staying at the Villa. We hope you enjoyed your holiday and wish you a safe journey.

We were delighted that Jorge and his group decided to stay and we would recommend them to any future host.

Thank you so much for your lovely comments Ignacio. It means a lot to us that you enjoyed your holiday and stay in our Villa. We hope to see you again soon. Sarah

It was a pleasure having you group to stay and we look forward to seeing you again soon. Best wishes Sarah

Thank you Katie, it was a pleasure having you and your family to stay. We hope to see you very soon! Best wishes Sarah and Philip

Dear Katie, we are so happy that you enjoyed your stay with us. We look forward to seeing you soon. Best wishes Sarah and Philip