Schönes Haus mit spektakulärem Bergblick

In response to Mr. Wilburn’s review: We care very much what our guests think, and we definitely go out of our way to make it a happy and pleasurable experience for all our guests. Unfortunately, due to some unforeseen mishaps and weather conditions that happened during his stay, he posted this review. When he informed me of the vacuum cleaner breaking down, I immediately replaced it with another one. When he told me that it had gotten really windy and that they had not been able to sleep well because they kept hearing noise on the roof, I immediately made arrangement with a roofer which resulted in repairing and replacing a loose roof tile. Unfortunately we do get some winds during certain time of the year, which blows debris in your yard. In one of the windy days, it kicked over someone’s trash which spilled into my yard and neighbor’s yard. I have no control over that. Winds do come and it can last a few days but most part of the year, we have great weather. The bigger issue for him was the fact that the dishwasher went out. These appliances are almost like new. I never had issues with any of them, however, when I was informed of that, I immediately called our Home Warranty Insurance. They dispatched a repairman the next day and informed me that the dishwasher needed a new electric control panel in which the repairman came back to install the new one. After a few days, it went out a second time. At that time they had to order the part from the manufacturer. Unfortunately, this took some time before the part came in. I did apologize to him for the inconvenience but he actually wanted me to go out and buy another dishwasher. I thought that was unreasonable. That is why I have Homeowner’s Insurance. I explained to him that I had a warranty on the appliances and that they have to try to resolve the repair first and if they cannot then they would replace it. He was not happy with this. Addressing the crickets: Unfortunately, this is the desert and it is very common in the desert that during certain time of the year, you will experience a lot more crickets than you normally see. Our house gets sprayed at least 4 times a year but every so often they still do make it in the house. However, it is impossible to totally eliminate some critters from entering the house. He never mentioned to me about the crickets except in the review. As owner, I do go out of my way to get things done as quickly and efficiently as possible.

In response to Haley's review. We always care what our guests think and want them to be happy with their stay at our home in Palm Springs. Haley and her guests stayed from March 1st - March 8th. Unfortunately, after their departure and inspection of the property there was damage to the front Garage Door that was not there prior to their arrival. We do inspections after each guests departure. After contacting the guests regarding the damage to the Garage Door is when she put the bad review. The damage came to over $1,000.00 and of course had to withhold her deposit. In regards to the other items mentioned in the review. On the Tea Kettle, we have never had a request for that and certainly we would have provided that if we had known. We do offer a Coffee Pot and coffee for our guests that stay in our rental. We offer a Toaster Oven and is used mainly for toasting. I have never had any complaints to the channels on the TV's. Everyone that has stayed on the property has been satisfied with the programming. I am also surprised to hear that the these guests were disappointed with the carpet and sofas. This house is like brand new from when it was purchased and most guests have told me that it looks like a model home. It is clean and in pristine condition and exactly as pictured. There are lamps in every room with sufficient lighting. There are also in-ceiling lights in the Kitchen area. As far as the pool. There is one pool out of 3 that are always heated in this community and that information is always given to the guest before arrival. I have had no complaints on the pools and the home itself. All pools are within walking distance. All the guests have enjoyed their time here in our property. We take great care in pleasing our guests and making sure they have a great stay in our property and we will do what we can to enhance the stay for our future guests.