Art Deco Designerhaus + Jacuzzi, Strandnah

Thank you, Carolyn — that's about the kindest thing a guest can say about our home, and the feeling is mutual. We also genuinely appreciated how carefully you cleaned up after your dog; it made our turnover easy. I do want to address the animal question, because it's the one part of your stay I'd handle differently. We ask every guest traveling with an animal to confirm what type of animal it is — we've had real damage in the past, and it affects cleaning and insurance. Asking you for documentation was wrong on my part. Service animals don't come with paperwork, and I've since changed our process to two simple questions and no requests for proof. I'm sorry that came across as badgering; that wasn't the intent, and the friction was my fault, not yours. On the hot tub: it's a very large jacuzzi kept at 93°F by default, since some guests use it as a pool and others want it hot, and it takes several hours to reach temperature. We now offer to start heating it before arrival — just ask. The jets are all in good working order; they're activated by a diverter valve that isn't obvious at first glance, so we're adding a short how-to card at the tub and we're always glad to walk guests through it by message. Hangers are in the closet now; we were brand new to VRBO and simply hadn't stocked them, though we'd have brought them over the same day if we'd known. Please come back anytime, Carolyn.