Surfside I Eigentumswohnungen #301

Hi Heather, Thank you so much for the review and kind words about our property. We’re so happy to hear that you enjoyed your stay with us. Please know that our local Operations team handled these issues and everything is working properly moving forward. You were perfect guests, and we look forward to next time.

Hi Kelly, Thank you so much for the review and kind words about our property. We’re so happy to hear that you had a great stay with us. With regard to the amount of soap, laundry detergent, toilet paper, paper towels, or dish soap please know that we stock each home with what is called a "starter supply" of basic items. It is not designed to be an unlimited supply but, rather, to get a typical reservation through a weekend or get folks started so that they can enjoy their arrival days, take inventory, and pick up whatever else is needed to get them through their trip. Prior to each stay, we stock dish soap, laundry detergent, a roll of paper towels, toilet paper, a dish brush to wash dishes, a few trash bags, dishwasher detergent, bar soap, and the standard bathroom amenities you might find in a hotel. Please let us assure you that we value your feedback, and your concern about the communal laundry machine has been passed along to the homeowner for consideration. You were lovely guests, and we look forward to next time. -The TurnKey Team

Hi Rebecca, Thank you so much for the review and kind words about our property. We’re so happy to hear that you enjoyed your stay with us. You were perfect guests, and we look forward to next time.

Hi Lisa, Thank you so much for your review and kind words about our property! We’re so happy to hear that you enjoyed your stay with us. You were the perfect guests, and we look forward to the next time! -The TurnKey Team

Hi Edwin, Thank you for taking the time to leave this review and helpful feedback! We’re so happy to hear that you had a great stay with us and made lasting memories with your family. Please let us assure you that we are following up with Housekeeping to ensure they are cleaning properly between guests. We will also ensure that we address any outstanding issues with the lights if needed. By the way, you were excellent guests, and we can’t wait to have you stay with us again!

We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help.

Hi Melanie, Thank you for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration for not being able to use the pool and our lack of follow-up. Your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Please know that we are following up with our local Field Operations Team to address this incident and ensure guest issues are handled in a timely manner moving forward. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and keeping our properties in perfect shape. If there is anything else we can do for you, please reach out to our 24/7 guest hotline and let us know.