100 qm Terrasse & 5min fußläufig zur Altstadt & in die Einkaufsstraße

Thank you very much for staying with us and for taking the time to leave such detailed feedback. We truly appreciate it, as guest feedback helps us continuously review and improve both our apartment and our processes. We are also very pleased to hear that you appreciated the central location, the modern apartment, our guest guide, and our communication. We would also like to briefly address the points you mentioned. As the apartment is located on the ground floor and also has a large terrace, it can unfortunately happen occasionally that an ant or another small insect finds its way inside. We take preventive measures to minimize this as much as possible, including insect screens on the windows and terrace doors. Nevertheless, especially in the warm climate of Southern Italy, it is unfortunately not always possible to prevent this completely. Regarding the marks on some of the walls, the apartment has a high turnover of guests throughout the year, and occasionally luggage can leave marks on the white walls. To maintain the high standard of the apartment, we regularly inspect these areas and carry out touch-ups and repainting at least every six months where necessary. Regarding the indoor climate, Bari and the Apulian coast can experience very high humidity, particularly during certain times of the year. As the bathroom does not have a window, we provide dehumidification equipment specifically to help regulate humidity and make the indoor climate as comfortable as possible. Regular ventilation of the apartment also plays an important role, and guests can use the provided equipment according to their personal comfort and the conditions during their stay. We were surprised by the mention of pet hair, as pets are not permitted in our apartment and we do not keep animals there ourselves. The apartment and sofa are cleaned between stays. Of course, it is always possible for an isolated hair to be carried in indirectly on clothing or luggage, but we have nevertheless passed this feedback on to our cleaning team so that even greater attention can be paid to this in the future. Regarding the bed linen, all linen is thoroughly washed and hygienically cleaned between guests. We deliberately prefer mild, more neutral laundry products rather than heavily perfumed detergents or strong fragrances. This means that the linen may have less of a noticeable “fresh laundry” scent, but this is intentional, as we want it to be as skin-friendly as possible and reduce the risk of irritation or sensitivity for our guests. Nevertheless, we have also discussed your feedback with our cleaning team and will continue to pay close attention to this aspect. Thank you again for your stay and for your constructive feedback. We are always working to maintain and further improve the quality of our apartment, and we appreciate you helping us do so.

Thank you for your feedback and for staying with us, Christina. We truly appreciate it. We provide all our guests with a digital guest guide that includes various recommendations as well as several parking options. It’s possible that this was overlooked. We are also always available for our guests, as mentioned during our communication, and would have been happy to assist you immediately if you had reached out. Regarding the hot water: the apartment is equipped with unlimited 24/7 hot water. If there were any difficulties using it, we would of course have been glad to help — unfortunately, without being informed, we were unable to do so.

Thank you for your feedback and for choosing our apartment for your stay in Bari. We are very pleased to hear that you enjoyed Bari and had a wonderful time overall. Regarding the smell, we would like to provide a brief explanation. Unfortunately, in Italy the aging public sewer system can occasionally cause odors to come up through shower drains. This is a well-known issue and is unfortunately beyond the control of property owners, as the cause lies in the public sewer infrastructure rather than the building itself. Our apartment was completely renovated (including all the pips) only two years ago. There are, however, simple measures that usually eliminate the odor quickly. Had you informed us during your stay, we would have been more than happy to assist you immediately. Regarding the towels, we would like to point out that each guest is provided with one large bath towel and one hand towel as you mentioned correctly. This is the same standard typically provided in five-star hotels. Many other holiday apartments provide fewer towels or even ask guests to bring their own. We appreciate your feedback and thank you once again for your stay. We wish you all the best and hope to welcome you back to Bari in the future.