Villa Cosara – Luxury Jungle Villa & Ocean View | Uvita

We are awfully sorry that you felt that way. We tried to explain the situation to you patiently, certainly not in a rude way. You decided to involve the VRBO platform who ultimately closed the case and allowed us to proceed with the $147 charge based on the exchanges we had with you, and the pictures and invoices we provided. We have absolutely no interest in charging our guests with damage fees if we were not totally sure that this was caused by you. Our professional cleaning staff noticed the damage after your departure. We immediately informed you. This might not be something you realised that you had done as you may have broken the lower fridge drawer without even noticing it. But this is a normal procedure, not our manager’s fault and certainly not a petty fraud as you mentioned. Our management team has been the same for the last 4 years, we have 9 different villas listed with VRBO and never had any accusation of the sort in the past. As far as the price is concerned, we probably made a mistake by telling you right away that the price would be about $50. Since there is no manufacture of refrigerators in Costa Rica (or washing machines or any domestic appliances for that matter), the broken drawer needed to be imported from Mexico, resulting in additional fees such as importation fees and taxes that we didn’t include in our original estimation of the damage. We sincerely regret that this has altered your otherwise perfect experience at our villa.