Ruhiges Waldrefugium mit Whirlpool, E-Ladestation, Spielzimmer & Nähe Kings Beach

Thank you so much for sharing your feedback with us. We are delighted to hear that you enjoyed the home setup, found the rooms comfortable, and appreciated the excellent location. We are very sorry to learn about the issues you experienced with the hot tub cleanliness and the fireplace not working. Your comfort and satisfaction are very important to us, and we will be sure to pass your comments along to our local team so they can address these concerns promptly. We truly appreciate you choosing Vacasa and hope to have the opportunity to host you again in the future.

Thank you for taking the time to share your feedback with us. We're sorry to hear that there were not enough napkins and paper towels available during your week-long stay. We strive to provide all the essentials to make our guests comfortable, and we apologize for any inconvenience this may have caused. Your comments are very important, and we will be sure to share them with our local team to help improve our service for future guests. We look forward to welcoming you back for another wonderful getaway in the future.

Thank you for taking the time to share your valuable feedback. We are very sorry to hear about the issues you’ve encountered during your stay, and we understand how these matters can impact your experience. We have notified our local team about the used item found on the deck near the spa, the large garbage bags left in the garage, and the carpet stains. They will address these promptly to ensure the home meets the high standards we strive for. Regarding the neighbors’ complaints about children using the spa early in the morning, we appreciate you letting us know, and we will remind guests about respecting quiet hours to maintain a peaceful environment for everyone. Additionally, we have reported the expired fire extinguisher to our maintenance team for immediate replacement to ensure your safety. Your comfort and safety are very important to us, and we are committed to resolving these issues as quickly as possible. We hope to have the opportunity to better serve you in the future.

Hello Lisa, thank you for sharing your experience with us; we appreciate your honest feedback. I’m glad to hear that you enjoyed the cabin's furnishings, views, neighborhood, and parking. However, I apologize for the glitches you experienced with the hot tub cleaning after your arrival and the TV turning on unexpectedly. I understand how important ease of access is when traveling with an elderly parent, and I'm sorry that this posed a challenge during your stay. I exhausted all my resources and could not find any communication from you regarding your inquiry about the ground floor bedroom. We provided you with detailed information before your arrival, including a link to the Vacasa website featuring a virtual tour of the home. Please note that this property was not advertised as mobility accessible. I regret that we didn’t fully meet your expectations this time. We would love the opportunity to host you again and ensure a much better experience in the future.

Hi Laurie. Thank you for sharing your feedback about your recent stay. I'm glad to hear that you found the house clean and spacious, but I sincerely apologize for the issues you encountered with the amenities. It’s disappointing to hear about the challenges with the grill and hot tub, as well as the propane situation. I understand how frustrating this must have been for you and your family during your reunion. Your experience is important to us, and I will ensure that your concerns are addressed with our management team to improve communication and service in the future. We appreciate your understanding and hope to have the opportunity to host you again under better circumstances.