Stilvolles 4-Zimmer-Hot-Tub-Retreat + Nahe Omaha + Garage + EV

We're happy to hear you enjoyed your stay—that's exactly what we hope for every guest. What happened after checkout wasn't based on assumptions. It was based on time-stamped photos, video footage, and maintenance documentation. The hot tub cover clips you referenced were documented being broken during your stay, and we only charged for the parts damaged by your group—not for any pre-existing wear. We also documented that the hot tub required professional rebalancing after the posted hot tub rules weren't followed, and our exterior security camera (which monitors only the outside of the property) was intentionally covered during your stay. Those costs were incurred solely to restore the property for the next guests. We understand it's easier to dispute responsibility than to accept it, but the reservation holder is responsible for the actions of everyone in their party. We simply ask our guests to treat the home with the same care they would their own. We wish you all the best and will continue providing a beautiful, well-maintained home for the many guests who respect it.

Thank you for your feedback, Ashli. We're glad you found the home beautiful and that our team was responsive throughout your stay - especially given the short notice after your original booking fell through. We do want to address a few points directly. Our garage is clearly noted as fitting one vehicle in multiple places in our listing description, so that's accurately represented rather than a surprise. The stools you photographed are a soft velvet fabric that can show light marks even with regular care - we inspect them after every stay, but we'll take another look to make sure they're in the best shape possible. We also want to clarify for future guests that the home doesn't have a basement - we believe you may be referring to the downstairs living area. We did pass along the feedback about the item found there to our cleaning team so it doesn't happen again. On the early check-in fee - we recognize the timing of that conversation could have been clearer on our end, and we're using this as a learning moment to make sure fee details are shared as early as possible, before booking. We also want to note we did waive an additional guest fee for your group without being asked, as we understood the added flexibility mattered for your circumstances. We run this home with clear policies because it helps us keep it well-maintained and fairly priced for every guest, but we also care about making sure that structure doesn't get in the way of a welcoming stay. We appreciate you sharing your experience and wish you and your group well.