Gemütliche Hütte in toller Lage nahe Bach mit zwei Lofts, WLAN & Waschmaschine/Trockner

Hi Adam, thank you for sharing your feedback — we sincerely apologize that your stay did not meet the standard you deserved. Our team is reviewing your comments carefully and is committed to making the improvements needed.

Hi, Maria, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We appreciate our guests' feedback as a means to improve and will consider this feedback to make necessary upgrades. We hope to host you again soon!

This is such a disappointing experience to read about, Dora. There are directions for turning on the hot water heater as you enter the property. The cleanliness issues are completely unacceptable and will be handled immediately. Thank you!

Hi, Stephan! We appreciate you staying with us and are grateful for your review. The instructions for the water heater will be redone, and we will discuss the furnace with the homeowner. Thank you!

We’re very sorry to hear about your experience and appreciate you bringing your concerns to our attention. During your stay, we received one report indicating there may be mouse activity, specifically noting droppings found in drawers and suggesting extermination. This was the first indication of any such issue in the home, which had been inspected prior to your arrival with no signs of pest activity observed. Upon receiving your message, we immediately scheduled a professional pest inspection and issued a refund of your cleaning fee as a gesture of goodwill for the inconvenience you encountered. We also followed up through the booking platform to communicate the steps being taken. We would like to clarify that there are no holes in the floors or walls of the home. The property is a cabin located in a canyon environment where wildlife can be present, which is why proactive pest-control measures are especially important and have now been reinforced. We did not receive any additional reports during your stay beyond the initial message, but we nonetheless took the concern seriously and acted promptly to prevent future occurrences. We regret that your experience fell short of expectations and appreciate your feedback, as it allows us to address concerns quickly and improve for future guests.