Ski & Entspannung am Kamin: Frisco Juwel mit Resort-Vorteilen!

Hi Stacy, we want our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We chose the mattress with our guest's comfort in mind; however, we understand mattress taste is subjective, and we're sorry that it didn't suit your personal preferences. - We apologize our cleaners didn't leave the bedding for the sleeper sofa where they should have; we contacted them immediately, and they brought the linens over promptly. - We had a thorough inspection of the shower area, and no evidence of mold was found. - Our cleaners are instructed to leave four pool towels for each stay. This was an oversight, and we're sorry for the inconvenience. When you informed us of the sheets, we wish you would've let us know about the towels as well. We would've had additional towels delivered right away. The owners do all they can to make the best possible stay, and we look forward to this property hosting many satisfied guests!

Hi Ann, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: -We always try to accommodate our guests and allowed for early check-in and were more than happy to make the adjustment -We try our best to provide a great environment for guests, but sometimes external factors like construction are out of our control, Unfortunately, the work near the property is sporadic and unpredictable, but we're sorry it impacted your stay and experience -The home is always professionally cleaned before each guest's arrival, we sincerely apologize for the cleanliness issues. We'll collaborate with our cleaning team to ensure this issue does not recur for future travelers -We promptly responded and did our best to address your concerns right away. We would have been more than happy to resolve the cleanliness issue during your stay to make things right, on the contrary, there was no indication this was a concern -We detail all of the available amenities and features of the property in the listing. We do not list an air conditioner as an amenity, it is not needed with the great location close to the mountains opening the windows will keep it very comfortable We appreciate your feedback, and we are confident that future guests will continue to enjoy five-star stays here!