NEU - 3 SZ Hinterhof-Oase mit Spa

Thank you Rohanna! It was a pleasure to host you and you are welcome back anytime!

We’re sorry you did not enjoy your stay with us. You mention the floors were dirty, but I asked if there was an area specifically so we could have it remedied and you did not respond to that message. Instead of taking a picture of a dirty floor, you took a picture of a mop pad. The whole house was professionally cleaned hours before your arrival and you did not message about the floor until you had already been there for a day WITH a pet. You messaged saying the sink was clogged, so we sent maintenance over who inspected the drain and it was not clogged. He explained that the water pressure will fill the sink up faster than it drains If you use both hot AND cold water at full blast. Our maintenance person then asked if there were any more problems and you were unable to think of anything while he was there. You asked him to wait while you tried to find a problems that didn’t exist, but were unable to find any. Then after maintenance left you messaged saying he did not fix the problem, but there was no problem as he clearly explained to you. The sink was being used improperly. We’re sorry you felt your concerns were being dismissed, but after the way you treated our maintenance, it did seem like you were making some things up. Your review mentions the fire pit does not work, but you messaged me after you checked out that it was simply out of propane. In the house rules and guide it clearly states that if the propane is out to please let us know so we can refill it, or to refill it yourself and we will reimburse the cost. You did not do either, but instead waited until after checkout to notify us the propane was out and left a false review saying the fire pit does not work when it in fact does.