Okanagan - Trappers Crossing 35

Thank you for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We'll continue to work closely with both our local staff and the homeowner to make improvements to this home, and we look forward to welcoming you back for another wonderful getaway in the future.

Hi, Randy. We’re so glad to hear you enjoyed the fantastic location near the Village, the beautiful mountain views, and the relaxing hot tub—those are truly special features we love to offer our guests. At the same time, we appreciate your honest feedback regarding the need for updates to the property. We apologize if the accommodations didn’t fully meet your expectations, and we want you to know that your comments have been shared with our local team for their consideration as they plan future improvements. Thank you for helping us enhance the guest experience. We would be thrilled to welcome you back for another stay and have the chance to provide an even better visit.

Thank you for taking the time to share your experience, Artem. We are sorry to hear that the home did not meet your expectations. We apologize for not being able to use the hot tub during your stay. We appreciate you bringing this item to our attention and allowing us to review and address it accordingly. Our local manager has been made aware of the hot tub and will replace it as needed. We hope that the compensation provided shows our willingness to make matters right. We hope to have an opportunity to better serve you in the future.