Marco Polo | Luxus 4-Zi. Chalet mit Hallenbad, Kinoraum & Bergblick

Thank you for your thoughtful review. We’re so glad Marco Polo was a great fit for your spring break vacation and that you enjoyed the movie theater, hot tub, dry sauna, and the home’s spacious layout and convenient location. We’re sorry to hear the indoor pool did not feel warm enough during your stay. The pool is set to 81 degrees, which some guests may find a bit on the cooler side depending on personal preference. Had we been made aware during your visit, we would have gladly sent someone out to check the pool temperature and ensure everything was operating properly. We truly appreciate your feedback and are happy to hear that, aside from that concern, you found the property amazing, clean, and spacious. We’d love the opportunity to host you again in hopes that we can exceed your expectations on your next visit.

Thank you for taking the time to share your feedback—we truly appreciate you bringing these concerns to our attention. We assumed management of the property on March 6 and agree that the home is in need of attention in several areas. We are actively communicating with the owner to address the items you mentioned, including the condition of the theater room furniture and the non-functioning bathroom in the pool room. We do want to note that owners do not typically provide a full comforter set for sleeper sofas, but blankets should always be available. That said, we completely understand how this impacted your stay and appreciate you sharing that feedback. We sincerely wish we had been made aware of these concerns during your visit, as we would have immediately dispatched our team to address the bathroom issue and the odor in the theater room. We’ve also identified that a cleaning product being used had an unpleasant scent, and we have since asked our team to replace it to ensure a better guest experience moving forward. We apologize for the inconvenience you experienced. That is certainly not the standard we aim to provide. Please know your feedback is helping us prioritize improvements as we work to bring the home up to the level of quality our guests expect. We hope to have the opportunity to provide you with a much better experience in the future.

Thank you so much for your wonderful 5-star review! We're delighted to hear you had a smooth check-in and found the chalet clean and welcoming. It's great to know the kids had a blast in the indoor pool while the adults were able to relax in the hot tub and sauna. We love providing amenities that everyone in the family can enjoy. Thank you for choosing to stay with us. We truly appreciate your kind words and look forward to welcoming you back for another unforgettable getaway!