Charmantes Haus in Charlevoix - Mitten in der Stadt

Dan we are pleased to hear that you enjoyed your stay at All About Town. We hope to host you again next year!

Thank you for your feedback, Megan! It is such a convenient location. We're glad you enjoyed it!

Thank you for your kind feedback, Julie! All About Town is conveniently located to everything you could do in downtown Charlevoix! Come back anytime!

Thank you for your feedback, Janie! It's an old home, so I'm not sure to what extent improvements can be made to things like the electric, but updates are definitely possible, so we'll do our best!

We're pleased to hear you felt safe and comfortable at All About Town! Charlevoix can be a pretty exciting place, with some interesting festivals and a robust farmers market on Thursdays. Glad to hear you enjoyed your trip. Thank you so much for your feedback!

Sorry to hear about your frustrations...all of this information was included in the guest guide, which you received before your stay and is accessible from a sign posted inside the unit right when you walk in. We have video instructions on how to use the lock (there's also a QR code on the door that takes you right to this video on how the lock works). The weird digits lighting up feature is a security feature so that intruders can't guess the code from the fingerprints of previous guests. The guest guide also tells you all about the parking area in front of the garage and informs you that the lock unfortunately dies pretty easily, which is why there's an included lockbox with a spare key and extra batteries accessible to you for when this occurs. The owner has been in contact with the lock company and has already replaced it once, but we chose to proactively include contingency measures so as not to disrupt guest stays. I'm sorry...we try really hard to make sure guests don't miss this information. That's why it's posted in so many places - texts, email notifications that you're receiving this information, and the stand inside the unit. I'm glad I could walk you through this on the phone at least! I am truly sorry about the heat experienced during your stay. We'd rather have air conditioning too...this feedback will definitely be shared with the owner. Thank you for your time and your trust!

Thank you for taking the time to leave your feedback, Mary! Air conditioning was not an advertised amenity, which we do state in the listing description. Sorry about the spiders! Try as we might, we are not able to control nature. Spiders do sometimes slip in, though we do check for and clear webs and spiders between guests.

Thank you for taking the time to review, Theresa! This is valuable feedback, and we will be sure to share it with the owners. We're glad you enjoyed the proximity to downtown Charlevoix and the other amenities!

We have contacted this guest because we met with her a couple of times in person during her stay and had lovely conversations and were not expecting this review. She confirmed that she did not intend to leave a poor review and was going to ask VRBO to have it removed. We believe it might be due to her starting but never finishing the review, and then when the review period expired, this posted automatically. We had discussed the possibility of renting more properties with us in the future, and still look forward to doing so. She was a wonderful guest and left the property in great shape. We would definitely welcome her back. :)