Belmont Blue Stilvolles Refugium - Bass Pro+MSU+Innenstadt+Drury

Thank you for your feedback—we really do appreciate you taking the time to share your experience. I do want to clarify a few things for future guests reading this. All 3 TVs are fully functional and operate through WiFi-based streaming apps (such as Netflix, Hulu, etc.), which is how the property is set up rather than traditional cable. Regarding pets, the listing does state that pets may be allowed on a case-by-case basis with approval and a fee. We understand allergies are a concern, and we take cleanliness seriously, but we’ll continue working to improve communication and ensure expectations are as clear as possible. As for coffee supplies, we currently provide the equipment but not consumables; however, we appreciate the suggestion and are already working on adding more guest-friendly items like coffee, filters, and basic kitchen essentials moving forward. We’re glad to hear you found the home clean and comfortable overall, and we’ll continue making improvements to enhance the guest experience. Best regards

Thank you for your review and for your kind words about our hospitality. We're glad we could be accommodating throughout your stay. We would like to clarify one point for future guests. The reclining sections of the couches are not intended or advertised as sleeping accommodations. Our listing clearly states that the home sleeps additional guests with an air mattress, not by using the couches as beds. While a previous guest did damage the reclining mechanisms, we intentionally leave them locked in the upright position to help prevent future damage, avoid contact with the wall, and because the replacement parts require special-order components. This does not reduce the advertised sleeping capacity, as the couches were never included as designated sleeping spaces. We appreciate your feedback and are always committed to making sure our listing accurately reflects the accommodations we provide.