Schönes Haus nahe Mashpee Commons und allem, was Falmouth bietet

Excellent guests. We welcome you to rent with us again next summer.

Hi Benita, thank you so much for the feedback. We will let the owner know about the mattress and hopefully we can get that upgraded for next season. We welcome you to stay with us again next season!

We’re disappointed to see this review, as several details do not accurately reflect what occurred. Regarding check-in, the arrival instructions and entry code were sent to the email address associated with the reservation. When the guest contacted us because she could not locate them, we provided the code and she was able to enter the property. We regret the initial confusion, but it is not accurate to suggest that access information was not provided. We take reports of ants seriously. This property is professionally treated monthly at significant expense and was inspected both before and after the stay. No ant presence was found during those inspections. The guest did not provide photographs or other documentation of the alleged infestation, making it impossible to substantiate the claim with our pest-control provider. Had we been contacted during the stay, we would have immediately sent pest control to investigate and address any issue found. One issue was verified: sheets for the trundle bed were missing. We acknowledged the oversight and offered $300 in compensation—approximately 75% of one night’s rent. Had we been notified during the stay, we would also have immediately delivered the missing sheets. We’re sorry the guest did not have the experience she expected. We work hard to maintain our homes and provide 5-star experiences, but we believe this one-star review does not fairly represent the condition of the property or our efforts to address her concerns.