Villa Barcara • Ein ruhiger moderner Rückzugsort in den Redwoods

Hi John, thank you for the kind words about the house, the towering redwoods, and the outdoor spaces — and for the fair way you shared your concerns. On communication: while we are experienced hosts on other platforms, we had only just opened on Vrbo, and due to a platform technical issue our management tool was never linked to Vrbo before your stay — your messages never reached us, and only pre-set scheduled messages went out. We are sincerely sorry we did not discover this sooner. We have since fully reconnected our communication tools, and every guest message is now monitored and flows to us correctly, so nothing will be missed again. Living deep in a redwood forest means constant wildlife pressure, but managing it is our job — a professional pest service has since treated the home and sealed the entry points around the kitchen. This is not the experience we aim to deliver, and we'd welcome the chance to host you again and show you the stay we're truly known for.