Vermieter-Kommentar: Dear Carol, thank you for taking the time to write a review. First let me begin by saying that the damage protection insurance IS A REQUIREMENT not a recommendation. The reason is simply that it seems some renters are careless. We understand accidents happen but maybe some people just don't understand the way a plumbing system in a home works. Plumbing systems sometime fail to work properly due to items not intended to be disposed of in a toilet, inadvertently making their way into the pipe, thus blocking the discharge flow. There was such a backup that occurred during your stay, requiring a plumber to clear the blockage. The plumber arrived within 2-3 hours of your notice and cleared the blockage. The PM also cleaned and sanitized the entire area within 30 minutes of your call, before the plumber arrived. Clearing a blockage that was not routine maintenance. In response to the property manager being called for any issues. The PM was only contacted on two issues. 1. The plumbing was backed up and we had a plumber come out and fix the issue within 2-3 hours On A Friday afternoon, which to say the least, was very impressive!! 2. There was concern that the latch on one of the gates to the backyard had come loose and one of her very large 75-85 lbs.dogs had figured out a way to escape. The property manager was there within an hour and fixed the problem. The property is thoroughly cleaned and inventory is taken upon the departure of every guest. The inventory process indacated two pillows and a blanket were missing, which were reported as a claim. As far as the after leaving the property concern of the floors being dirty. We understand that some renters do not have an understanding about travertine flooring. The soft tile has a marble pattern and can look deceiving to some. Also the soft tile can become pitted not chipped and is fixed or filled in, when required. The floors are thoroughly cleaned and bleached at every cleaning and Special attention is given to areas of the floor when dogs have stayed on the property, as dirt and sand are tracked in on paws. There was one outlet cover that was loose and needed tighting. Thank you for bring it to our attention. Once again thank you for your feed back. Sincerely, Gina Sent from my iPhone