Luxus Gartenpool & Patio Oase (4 SZ/2,5 Bäder)

We’re glad you had a good experience, Michael, and that the home was clean and as described. We’d love to welcome you back for another stay in Lewisville!

Thank you for your kind review! We're glad you had a wonderful stay and apologize for the minor inconvenience. We appreciate your feedback and hope to welcome you back soon!

It's wonderful to hear our home was such a great fit for your whole family, including your furry companion! We're so glad everyone felt comfortable and had an enjoyable stay. We can't wait to have you all back!

It's great to know our home met your expectations and provided a comfortable stay! We appreciate your kind feedback and look forward to having you back!

Thank you for your wonderful rating! We’re pleased you had such an enjoyable stay. It was a pleasure hosting you, and we hope to welcome you back soon!

It was a pleasure providing a comfortable home for your family during your renovations! We're happy our team and amenities helped make your stay easier. We'd be thrilled to host your family again!

Thank you for sharing your feedback. We regret that your experience fell short of expectations. Our team responded to your pool concerns by arranging professional servicing, and we take all cleanliness and maintenance matters seriously. The property is serviced by a professional cleaning company, and your additional concerns have been shared with our team for review. We would also like to clarify that applicable pet fees, damage protection requirements, and pre-arrival procedures are disclosed as part of our booking policies. We appreciate your feedback and remain committed to maintaining high property standards and providing a better guest experience.

Thank you for your feedback. We’re glad you recognized that the home itself was very nice. The A/C and plumbing concerns were taken seriously and addressed once reported, and our team worked to coordinate the necessary service. While we understand the inconvenience, these issues were not ignored. Regarding the reservation process, the verification requirements, guest information, and applicable pet fees are part of our standard booking procedures and are disclosed in advance. These measures are in place to protect the property and ensure reservations are properly documented. We also acknowledge the frustration caused by maintenance-related messages continuing after checkout and have reviewed that communication process internally. We stand behind the efforts made to address the concerns during the stay and the overall quality of the property. While we understand that you were disappointed that compensation was not provided, a refund or adjustment is not automatically warranted simply because a maintenance issue is reported, particularly when our team actively responds and works toward resolution.

Thank you for your generous rating! We’re pleased to know you had a comfortable and enjoyable stay. We hope to see you again soon!