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Thanks for the feedback. As noted in the handbook, we shock and balance the spa chemical every week with a professional technician and the time to avoid use of the tub is designated. If the bather load is high he will apply additional shock to keep the unit clean and sanitary for our guests. As stated in the welcome binder at the property, we do advise guest to avoid for a designated period after the shock is applied. In most cases, we are able to use a mild oxidizing shock but in this case applied a chlorine shock due to the higher bather load. Note, we have since updated the tub so that it has built in ozone and guests can now use the spa 15-30 minutes after treatment. Hope this helps!