2/10 – Ungenügend
Verifizierter Reisender
15. Apr. 2024
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Horrible property manager, great location.
This beautiful property and great stay were ruined by the worst property manager and human being I have ever met. We booked this property 15 guests. We found out they charge per person per night after you get past a specific guest count. Our adventure began 4/4/24 when we arrived at property with no welcome email. I reached out to the host, the property manager, and the call began with what company are you from? I responded we rented on Vrbo, to which he replied: Oh no, I thought you were coming tomorrow. He did make a valiant effort to clean and prep property as fast as possible and offered to comp us one night. His offer was removed five minutes later when he said he spoke too soon and can only offer a credit and late checkout, to which we happily agreed with and thanked him for accommodating us. After we checked out 4/7/24, I was told after cleaning and inspection I would be notified via Vrbo about my credit and deposit refund. Come to 4/13/24, no credit, no deposit, no contact from property manager or Vrbo. I reached out to property manager to inquire, and he proceeded to unload on me via text about how we stole all cleaning supplies from a locked storage cabinet. He then accused us of using his keys to unlock said cabinet before returning them to him. He was running around this property like a Tasmanian devil in a whirlwind of panic and left them on a dresser. When I asked what items were “stolen” he said sue me for the money. No proof, no list.
Verifizierter Reisender
Aufenthalt von 3 Nächten im April 2024
