4/10 – Mangelhaft
Karen S.
16. Jan. 2026
Gut: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
The home we stayed in was nice. Besides the floors looking unswept and the front door not closing properly, everything was good. The home is beautiful. The problem I had was with communication between the host and I. Before the trip began I began having remorse. I booked the home about 2 to 3 days before my trip. Important questions went more than 12 hours without response. It seemed I had to ask the same question repeatedly, then out of frustration, look up the answer for myself before they finally responded to my question.I left items in the kitchen cabinet. It was completely overlooked. The delay in communication caused me to lose my newly purchased/opened items because now, someone else is renting, and I don’t want these items back since they could have been tampered with (collagen, chia seeds, monkfruit). Had they been quicker responding to even their agent, or given them complete information (all of the items are on the same shelf) all of my items, and not some, could have been retrieved. Though I take full responsibility leaving my items, it was the delay in response from the host. Had I just been linked to the property manager from the beginning, this could have been avoided.The agent, however, was great when I spoke with her. The few items that were retrieved will be mailed to me. I will pay for the shipping.The host kept pushing for a review, obviously not seeing where their lack of communication was a problem with countless messages between us.
Karen S.
Aufenthalt von 3 Nächten im Januar 2026
