Cityside Sanctuary: Pool, Game Room, Steps to Town!

Thank you, Kimberly, for taking the time to share your feedback. We’re glad your group enjoyed the home and that it was a good fit for your gathering. We sincerely apologize for the maintenance items you encountered. The lamp bulbs, patio umbrella, and outdoor furniture have all been addressed to ensure future guests have a better experience. We also appreciate you bringing the pool situation to our attention during your stay. The guests you encountered had stayed at the property years before we purchased it, when the previous owner had different policies regarding shared outdoor spaces. They mistakenly believed those rules were still in place. Once we became aware of the misunderstanding, we addressed it immediately and have since taken additional steps to ensure all guests clearly understand that the pool and outdoor amenities are reserved exclusively for the home that has booked them. Thank you again for your thoughtful feedback. We truly appreciate it, and we’re glad your group still enjoyed your stay. We hope to have the opportunity to welcome you back in the future.