C'ville Country Home für Familie und Freunde, in der Nähe von UVA und Weingüter / Brauereien

Thank you for your review. I am so sorry that you were impacted by the severe storms that tore through our area, toppling trees and knocking out internet during part of your stay. This was an unfortunate situation and completely out of our control. As indicated in the listing title of our property, we are in the country, so with the beauty of country living comes some minor inconveniences at times, limited wifi is certainly one of them when we don't have working internet due to fluke storms. I'm glad that you all were able to enjoy your stay despite this inconvenience.

Thank you so much for your review and feedback. I wish that you had reached out during your stay with your issues. As stated in our listing, we are in the country, and I am sorry that our wifi was unreliable during your stay. We have two different wifi options and wifi extenders in place. If we had known that you were having issues, we could have instructed you on how to reboot the system. I am sorry that you were disappointed about the lack of umbrellas, but there are no umbrellas listed or photographed so this should not have been a surprise. Regarding our thermostats, as stated in our house rules, they are programmed and we ask if the temperature is not comfortable for you, to please contact us. Again, we never heard from you. The bathroom thermostat that you mentioned reading 82 degrees is actually for our heated tile floors and not the air conditioning. That thermostat was turned off before your arrival so I'm not sure how it got turned on. Again, if you had reached out to us, we could have easily corrected this. I will say, it only heats the floors and not the air, there is no way that room was 82 degrees. As far as the rental status, we make it very clear that this is our family home and we live here full-time. We only empty dresser drawers during longer stays and leave plenty of room in the closets with hangers. I am sorry that you did not feel like there was adequate storage and I will look into alternative options for future rentals. Our kitchen pantry had two empty shelves (5 ft x 12 in) available to store all of your food in addition to a full-size fridge and freezer so I am not sure what you are talking about regarding food storage. We have lived in the country for over a decade and have never had issues with car lights and to be completely honest, given the layout of our house and the street, it simply isn't possible to have car lights shining in the bedroom window. It also wouldn't be physically possible for anyone to peek into the bedroom windows given the elevation. We've never felt the need for curtains/blinds but we appreciate your feedback. That is certainly an easy addition that we will do before our next rental. I hope that you come back to Charlottesville another time, it really is a spectacular place. In the future, I would advise you to reach out to hosts during your stay with your concerns as a lot of this could have been easily remedied during your stay.

Thank you so much for choosing to stay at our home again. You are wonderful guests and are welcome anytime!