Charmantes Haus mit Klimaanlage in Seattle

The property is set up exactly as shown in the listing photos, and we were surprised to hear that you found it inadequate. All available seating is clearly pictured in the listing, allowing guests to determine if it meets their needs prior to booking. A kitchen table is neither pictured nor listed as an amenity, so its mention in your review raises questions about whether the listing was thoroughly reviewed before your reservation. We also noticed that your review did not highlight features such as the fast WiFi, tasteful decor, washer/dryer, air conditioning, or Smart TV, which are amenities our guests frequently appreciate. This property consistently receives a 4.88-star rating on Airbnb, and feedback like yours is quite rare for us. Cleanliness is an area where we regularly achieve 5-star ratings, and we take great pride in maintaining these high standards. After inspecting the property following your stay, we did not find any stains on the linens as mentioned in your review. However, we did observe an excessive amount of trash left behind, which, as outlined in the house rules, should be disposed of by guests before departure. My team, which handles over 100 stays per quarter, is highly trained in stain removal and always replaces linens that do not meet our strict standards. Robert Airbnb SuperHost

Thank you for your review. You will be the first to annotate anything of that nature due to the quality of the cleaning team that we do have. We take pride in providing a great experience and stay for our guests. Although your review was negative among all positive reviews, including 4.9 stars and guest favorite on AirBnb, all 10/10 on VRBO ,we are not surprised. We received several massages from you asking that we add amenities that are not picture or listed, basically requesting that we buy a new bed for your stay for your daughter. We politely declined due to the amazing reviews we have received for our rollaway bed and fold out couch in addition to the King bed. All with fresh linens as well. We even gave you the option for a full refund so you could rebook your stay according to your party size and comfort to ensure satisfaction. Hopefully our future guests will read the other reviews to get a better feel for the experience we strive to provide our guests. We truly enjoy hosting . Robert