Eindeutige Ansichten aus dem Inneren der Stadt Montalcino

Glad to to hear you enjoyed your stay, Robert! Location is everything! Welcome back another time!

Thanks for your kind review, Gayle! Welcome back another time. All the best, Lars

Thanks, Mike! Glad to hear you enjoyed your stay and the help of my very capable local apartment manager. You were also the guinea pigs for my just installed and vastly improved hot water solution. Your kind review indicates it is working well! Welcome back another time!

Thank you very much, Sandy! Both Mauro and I were very happy to help you have a good stay. Welcome back for another good experience! We will try hard to make it even better. All the best

Thank you very much for your kind review, Debbie! I am very glad to learn that you enjoyed both Mauro's onsite help and the guest information pack. Together, Mauro and I can only provide the foundation for a great holiday experience, so I am glad that the rest worked out well, too. You and your friends are very welcome back another time! All the best, Lars Godell

Thank you very much for your very kind reveiw, Leonard! Apologies for the late response. Mauro and I will try our best to make your next stay even better - step by step, we are improving things. Welcome back and all the best!

Thank you very much for your very kind review, Michael! I am glad to hear that you had a nice stay and that my local property manager treated you well! Welcome back another time!

Thanks a lot for a very nice review. Please share any improvement ideas with me, I depend on good ideas from guests for being able to deliver the conditions for a good customer experience. Welcome back another time!

Thank you very much for your very kind review, Kim! I am very glad you enjoyed the apartment's amenities, which I try to update/renew/expand during my own visits. That's the beauty of the VRBO model, with the owners having a vested interest in the upkeep of their holiday homes. I do hope you recover soon from your leg injury! Unfortunately, there isn't much I can do about the stairs in a 17th century building. So far, during my 12 years of rental activities, all healthy guests have coped well with the stairs. Welcome back another time! All the best, Lars Godell

I am very glad you had such a good experience and I appreciate your very kind review. Please share any improvement areas with me offline. Welcome back another time!

Thanks for the constructive feedback and review. In order to keep improving the guest experience, I have made many big and small improvements in every one of the ten years I have rented out my vacation home. Feedback from friends, family, and guests have been instrumental, always carefully considered, and much appreciated. Unfortunately, I can't easily act on all feedback. Guests who stay longer than a week get various benefits and tokens of my appreciation, including extra cleaning plus change of bed linen and towels. However, it's not practical to give guests different quality bed linen and towels depending on the length of their stay. Together with my local helpers, who also work with other properties and hotels, I have confirmed that the quality of my bed linen and towels is fully in line with what to expect at such a premium property in Montalcino. In order to keep providing the spacious feeling and to accommodate guests who want to put in an extra single bed in the main downstairs bedroom, I can't replace the current wardrobe/dresser with a bigger one. Some very satisfied guests have stayed up to two months in this bedroom and this is the bedroom I use during my own visits. These satisfied long-stay guests may have taken advantage of the spacious custom-made wardrobes on the upper floor in case they had brought a lot of clothes and needed more wardrobe space. Together with my very capable local helpers, I will listen to constructive feedback to keep providing a premium guest experience. This includes providing guests with an updated personal sightseeing guide on what to see and do while in Tuscany and Montalcino, high quality furnishings, a well equipped kitchen, and good customer service. Later this week my local helpers will be happy to show the returning guests the improvements that have just been made to the upstairs shower.

Thanks a lot for a very kind and informative review. Welcome back another time and please don't be shy in suggesting any guest experience improvement ideas. I believe - and invest - in continuous improvement!