Ozeanseitiges 2-Zi. Refugium mit Pool, wenige Schritte zum Strand -

Dear Guest, Thank you for your feedback and we are happy to hear that you enjoyed your stay.

Dear Guest, Thank you for your review. We are happy to hear that you enjoyed your stay with us. As outlined in the property description, all essential items are provided. If additional items, such as extra utensils or kitchenware, were needed during your stay, our front desk or housekeeping would have been happy to assist upon request. We appreciate your feedback and thank you again for choosing to stay with us.

Dear Guest, Thank you for taking the time to share your feedback with us. As outlined in the property description, room layouts and views may vary depending on availability at the time of check-in, similar to standard hotel procedures, the suite size you reserved is always honored. Additionally, if you experienced any insect-related concerns during your stay, we encourage guests to inform the front desk right away. The front desk team would have been happy to assist by arranging housekeeping services or, if available, offering an alternative room to ensure your comfort.

Dear Guest, Thank you for your feedback. We are sorry to hear that your stay did not fully meet your expectations. We would like to clarify that we were not informed of your late arrival until approximately 9:30 PM on Friday, nearly six hours after the scheduled check-in time and after the front desk had closed for the evening. Once you contacted the front desk the following morning, they promptly relocated and upgraded you to a different room. Later that day, both the front desk and housekeeping checked in with you, and you confirmed that you were satisfied with the accommodations. When Vrbo contacted us regarding your concerns on Saturday evening, we verified with the front desk that the room change had already been completed and that the matter had been resolved. We also followed up with you directly through Vrbo. While we appreciate all guest feedback, we were not made aware of any additional concerns during the remainder of your stay despite having provided direct contact information and assistance throughout your visit. We take cleanliness very seriously, and all rooms are thoroughly cleaned and inspected between guests. We've had many satisfied repeat guests that have enjoyed their stay at our facility through the years and wish your experience would have been the same.

Thank you for your feedback, we are glad to hear that you enjoyed your stay.