4/10 – Schlecht
Ann B.
20. Apr. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Great location, cleanliness issues
When we first got there, there was no room number on our original email. So I had to call people from home that had stayed there three years previously to get room number. The condo was adequate, we were not expecting fancy but we were expecting clean as our friends that had stayed there previously said it was spotless. The floors were filthy, there was mold along tub, on shower curtain , in the stoppers to tub. I had previously stated we had three towels for five people, but there was an additional towel hanging off back of bedroom door, but the washer was broken so we could not clean our towels. Some of the dishes were dirty, the ironing board in closet was totally rusted. The closet rack fell out of wall onto one of the girls, scraped her arm bad enuf that she had to go to dr and get a tetanus shot when we got home. Only four chairs on patio. I called VRBO at least three times, they asked for pictures which I sent, then VRBO said to work it out with owner and gave me her personal phone number. On the day we got there, before we even got into unit, I tried called the man we booked thru. I called two or three more times but just got a voicemail that said his mailbox was full so couldn’t leave message. If the daughter of this man checks his phone she will see the missed calls. I did communicate with the daughter who said she would send cleaners, who said they went to condo but didn’t go in because no one answered door. Extremely disappointed with cleanliness and communicat.
Ann B.
Aufenthalt von 7 Nächten im April 2024
