2/10 – Ungenügend
jacqueline m.
19. Apr. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Do not rent this property
The actual unit was fine, but the air conditioning did not work from the time we checked in. I specifically reserved a condo with AC because of the children. We had 2 small children (ages 9 months and 2 years) and even with fans, nap time and sleeping at night was terrible. I called the property manager immediately after check-in and pretty much every day after that. At day four of our stay, they did send out a repairman. At day 5, it was fixed and stayed fixed for 2 days. Then it crapped out again. I asked that we be relocated to a different unit, nope. I called every day, begging for them to fix this thing, but nope. Also, not as important, but still desirable, the microwave didn't work from day one. We were told a replacement would be delivered but it never was. I did call more than once about this as well. They did issue a miniscule refund (about 10% of the amount we had paid). This was an expensive vacation for us, and Maui is gorgeous, but we were so sleep deprived it was hard to enjoy. Once we started having difficulties, I looked at the reviews again, because this unit had received good reviews. I noticed someone rented this unit earlier and posted that the microwave was broken and not fixed during their stay. I suspect that the microwave was never replaced and remained in that state until we arrived. Even if they fixed the AC, I would avoid this unit, because you can bet if anything goes wrong, it will not be fixed
jacqueline m.
Aufenthalt von 10 Nächten im April 2024
