Schönes Haus im Botanischen Garten (Apartment Nr. 2)

Hi Alice, I am so happy that you enjoyed my apartment and you were near many attractions. Daniel

Hello Gil, due to security measures we do not give out any check in instruction prior to check in date and having guest check in before check in time (cleaning is still getting the properties ready for arrival and are not given the time needed to get it 100% clean). We have recently changed mattresses due to wear and tear. Hope you give us another chance in the near future, Daniel.

Hi Michael, I am so sorry about that you experience was not pleasant. If you would have let me know about the mattress, I would have gotten that fixed the next morning for you as well as the outlets. I have not gotten any complaints of any sort about the neighbors and the neighborhood is in transition, but it is a very quiet and friendly. I have had guest that have stayed more than 6 months to 2 years and have not gotten these sorts of complaints, I can't control over what furniture is being move but guest, but I did reach out to them and asked them to stop moving the furniture and any other items. I also cannot do anything about the dogs in neighbor's properties. I do not know what happened to the sink and the smell because I did send the cleaning crew out the night of your check out and there was no sort of smell, but I did get it checked out as well by our plumber. I am very workable with guest and their needs, and I am not sure if you reached out to Brenda about these issues. I know she would have gotten everything fixed. I did send you her information Friday evening because I was no going to be available the weekend until Sunday morning. I never want guest to feel pressured on leaving an honest review, it is just if there are any concerns that you think I should know it would be better to let me know personally so that I or my team can fix them. We could have discussed some sort of agreement on a refund but since the platform does not inform me when a Review is left. Again, I am truly sorry about the inconvenience you encountered. - Daniel

Thank you Wendy for your feedback.

Hello Lynn, we are so sorry about the issues you encountered. The maintenance does power wash every other week, but I will let him know to be more thorough with it. We are working on updating all the apartments but with so many guest it is a little difficult. We do get pest control to come every month due to the high volume of guest, I am not sure if you contacted Brenda about this issue, she would have been more than happy to help you out with any of these issues. . The Wi-Fi instructions were not correct because we had recently changed the receiver and modem and didn't get the chance to change it in the welcome binder. Again, we are truly sorry and hope that you give us another chance in the future, Daniel.

Sorry, you felt like this was a disaster. But we no longer give the lockbox codes for keys as people misplace them or take them, having to replace locks is not economical, but we do give it out on occasion if the keypad battery dies out or malfunctions. We did provide that code when you called, we are always just a phone call away even in the middle of the night.

Hey Jennifer, I am glad you and your son loved my apartment. I am so sorry about the other tenants in the other apartment. I have taken note of the mattress, I did have a Roku on the TV but I am guessing a previous guest took it. We have changed to a Roku TV. Hopefully you will give us another chance to make it up to you. Thank you, Daniel

Hello John, I have taken note of all the feedback you have given me. We change the code every week to avoid security issues and my team does not enter the property unless given permission from the guest, just to clear things up about the codes given to guest. I am glad that you enjoyed your stay and hopefully you give us another chance in the near future. Thank you, Daniel.