5BR Home Near RIT & U of R Sleeps up to 15

Thank you so much for your kind words. We are very pleased that you had a great experience during your stay and appreciated you taking the time to leave a review. Guests like you are truly the reason we strive to provide excellent service. We hope you made it back home safely and wish you a wonderful summer.

Shannon, thank you for the kind words! You were such delightful guests to have. I'm always happy to have you back, and can't wait to see you again. Thank you for being such wonderful guests! I'm looking forward to seeing you again.

Thank you for being our guest again. I’m sorry to hear that your stay did not meet your expectations, but I do feel that parts of your review were unfair and do not reflect the condition of the home or our efforts during your stay. We take cleanliness very seriously. The home was fully cleaned before your arrival by our professional cleaning crew, whom we trust 100% and who consistently do a phenomenal job. Just one hour before your check-in, we confirmed that both bathrooms were functioning properly. When you reported that the toilet was not working, we immediately sent someone to address it. They found that the issue had been caused by something placed in the toilet by someone in your group, but out of respect we did not raise the matter at the time. The house was exactly as shown in the listing photos, and all AC units were in place. Each window has its own AC unit. The portable AC units were provided, but we agree with your feedback that they were not practical and will avoid using them in the future. As for pricing, all rates are set by Vrbo’s system based on market trends and the property’s location. We trust their pricing recommendations, which are consistent with similar listings in the area. We sincerely value you and appreciate the time you took to share your feedback. While we may not agree with all aspects of your review, we will use your comments very seriously. We wish you and your family best of luck.