Gemütliche Kiefernhütte - Haustierfreundlich - 1 Schlafzimmer Authentische Hütte

Hi Jenifer, Thank you for sharing your feedback. We’re glad to hear you enjoyed the cabin overall, but we’re very sorry for the frustrations you experienced. With the shower issue, we had arranged for a plumber to come after hours, but unfortunately he did not show as expected, and we weren’t aware of this until the following morning. Once he stopped into our office, he did head to the property and we understood the problem to be resolved, so we didn’t realize it was still ongoing. Being in a small mountain town, scheduling plumbers same-day can sometimes be a challenge, though we always try to get issues taken care of as quickly as possible. Regarding check-in, our arrival details are sent in multiple formats (including PDF and images), though we understand how technology can sometimes cause hiccups Luckily you still made it into the property prior to the 4pm check in time. We’ll continue working on ways to make that process even smoother for future guests. We truly appreciate you bringing these things to our attention, as it helps us improve. We hope you still enjoyed your time in Grand Lake. -Grand Mountain Rentals

Hi Lori, we are so glad you had a wonderful stay and enjoyed the location! We hope you come back and visit again - Grand Mountain Rentals

Thanks for staying with us! - Grand Mountain Rentals