2/10 – Ungenügend
Jesie H.
5. Aug. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
We didn't even stay there.
The day of check-in, the host wasn't very responsive. I gave a one hour range when we a available which was hours after the 3 pm check in time listed. I was told I would receive check in information on the morning of check in. I had to send multiple messages and wait hours for a response. I told the host we may arrive a little bit early so they could be ready for us and was told the key would be in a mailbox. When we arrived at the apartment building, a lot of the mailboxes were broken into and there was no one there and no key in a mailbox. My husband went to check to see if the key was perhaps left at the unit but I wasn't. The floor the unit was on smelled like animal urine and had a sign posted that tenents would be fined for not there animals outside. The host said their assistant would show up but after over an hour in a parking garage in the middle of the night with our family, we decided to leave and find other accommodations for our entire stay. I told the host this was not okay and I would be contacting VRBO. I contacted and was told they would work on getting my booking cancelled and refunded. I then received another message from the host 2 1/2 hours after their assistant was supposed to arrive that key was in the mailbox and we could pick it up in the morning. I didn't even respond to that message. I hope VRBO makes this right. Don't book the listing if you can't wait for the host or their assistant to show whenever they feel like it.
Jesie H.
Aufenthalt von 3 Nächten im August 2025
