we were never notified by the company we booked through that the pool at out facility was closed for construction, when we called the rental company to ask why we were not notified, the lady said ‘well you should’ve been, there’s nothing we can do about it now that you have checked in’ and was extremely unhelpful and rude. the front desk however, separate from the company was extremely helpful and even stated that we were the third family just that day with complaints that we were not notified of the closed pool. we will be back to phoenix x, but NOT through the rental company we booked through, highly unprofessional.