Sunrise Village 216 – Steps to the Gulf!

Thank you so much for your wonderful review! We’re thrilled to hear that you had an amazing stay and that the nearby construction didn’t take away from your experience. It’s great to know the location, easy beach access, and nearby conveniences made things even better. We’re especially happy the condo provided plenty of space for your family to relax and enjoy. We’d love to welcome you back anytime for another peaceful and memorable getaway!

Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet expectations, and we genuinely regret any discomfort or frustration you encountered. We would like to clarify a few points and provide some context to address your concerns as thoughtfully as possible: Construction Notice: The construction project at the complex was disclosed in the listing prior to your booking, including the closure of beach access. While we understand that any disruption is frustrating, we tried to be transparent so guests could make informed decisions. HOA Maintenance Entry: The maintenance team that needed access to the unit was hired by the HOA, and unfortunately, we were not given a specific schedule for their entry. We immediately notified the HOA after being made aware of the incident and fully understand how unsettling that moment must have felt. AC Issue & Compensation Offer: We regret the inconvenience you experienced with the air conditioning and offered an additional night at no cost as a gesture to make up for the disruption. We understand this solution didn’t meet your expectations, and we're sorry it didn’t provide relief. Cleanliness Concerns: We take cleanliness very seriously and are extremely disappointed to hear about the issues you found. Had we been informed during your stay, we would have sent housekeeping back immediately to resolve them. Ceiling Fans & Sofa Bed: We were not made aware of any issues with the ceiling fans or sofa bed during your visit. If we had known, we would have sent maintenance to correct them right away. Your feedback has been shared with our team so we can ensure these items are addressed promptly. Photos & Listing Details: The photos in the listing reflect the correct unit. We’ll double-check to ensure there is no confusion regarding the beachfront deck photo and make adjustments if needed for clarity. Again, we’re sorry your stay was impacted in so many ways. While we know this won’t change your experience, we appreciate your honest feedback—it helps us improve. We truly hope you’ll give us another opportunity in the future to provide the seamless and relaxing getaway you deserve.