2/10 – Ungenügend
Patrick C.
26. Nov. 2025
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Let's start with check in. We arrived at 8:30pm in the rain after a 2 hour drive from the Kansas City Airport. We were meant to merely climb the stairs to the apartment where the key would be in an unlocked lock box. NO KEY. We thoroughly searched everywhere thinking it must have fallen out. No luck We texted the owner through the VRBO app- No answer. We had to drive around town trying to find availability for three of us. We finally found two rooms in a run down motel. The next day the owner said he would send his property manager to get us a key. Finally late afternoon the house cleaner for the lower apartment let us in.I'm not even going to go into all the deficiencies that came up during our stay. Trying to get a proper refund was another long term saga. We asked for a refund for the first night that we could not get into the apartment and the two rooms at the motel that we had to rent to spend that first night. The owner put us off saying that VRBO would take care of everything. After many emails, texts and phone calls with the owner and VRBO we were refunded one nights stay, but not the hotel costs.Marshall is a wonderful, inviting, Midwestern town. Please visit but don't stay here.
Patrick C.
Aufenthalt von 4 Nächten im September 2025
