Das ideale Refugium - Tahoe, Tennis, Pool & mehr

Thank you for your feedback. We’re glad you found the property as described, appreciated the well-stocked kitchen, enjoyed the pool and complex, and found the location convenient for exploring Lake Tahoe. We apologize that the check-in instructions did not reach you as expected. As soon as you contacted us, they were sent promptly. Regarding the balconies, this is a mountain property surrounded by pine trees, and pine needles can accumulate very quickly, even shortly after a cleaning. Outdoor furniture can also be affected by birds and weather between turnovers. That said, we appreciate you bringing it to our attention and will continue to have our cleaning team monitor the outdoor areas as closely as possible. We also appreciate the comments regarding the trash bags and lower-level sheets and will make sure those items are reviewed. The cleaning fee covers the full professional turnover of the home, including linens, bathrooms, kitchen, floors, and preparation for the next guests. Our checkout requests are intended to be limited to basic items that help prevent damage, odors, and pest issues between stays, rather than asking guests to clean the home themselves. We appreciate the feedback and are always looking for ways to improve the guest experience.

Thank you for your feedback. We’re glad you enjoyed the quiet location, proximity to Kings Beach, the two decks, kitchen supplies, laundry, dishwasher, pool, tennis courts, and gym. We do want to clarify a few points for future guests. This is a three-level mountain townhome, and the listing photos show the multiple levels and interior stairs. There are also stairs and a walkway from the parking area to the home. Because of the layout, this property may not be the best fit for guests with significant mobility limitations. We always encourage guests with accessibility concerns to contact us before booking so we can help determine whether a particular property will meet their needs. During this stay, I personally went to the property to assist with the television, provide additional towels, and help with other requests. We made every effort to be responsive and helpful throughout the stay. Regarding the refrigerator, a previous guest had broken the shelving approximately two weeks before this stay. Replacement parts had already been ordered but had not yet arrived. We are in a mountain community, where replacement parts and service appointments can sometimes take longer than they would in a larger metropolitan area. The refrigerator itself remained fully operational. We appreciate the additional comments regarding the coffee maker, grill, mattresses, and sound transfer between floors and will review those items. As with many multi-level townhomes, footsteps and normal activity from another floor can sometimes be heard. We take guest feedback seriously and continually work to maintain and improve the property. We’re sorry this particular home's layout was not the best match for your group’s mobility needs, but we do believe the listing and photographs accurately represent the multi-level nature of the property.

Thanks so much Roni you and your family were a delight to have. I hope we see you next summer!!