4/10 – Schlecht
Leslie L., Houston, Texas
28. Aug. 2021
Gut: Sauberkeit, Check-in und Kommunikation
Verbesserungswürdig: Genauigkeit des Onlineauftritts
Looks Can Be Deceiving
This property appears to be fabulous from the photos but it's really like meeting someone on an online dating site and when you meet them in person you realize they used pictures from 10 years ago. The condo itself was OK aside from the fact of a giant, gross dead centipede on the bathroom floor and sugar ants all over the kitchen. The pictures are deceiving. The beach doesn't look like that and it hasn't for years. Update the pictures so people know what they really renting. The beach was not usable because the seaweed extends all the way out to about 150 yards in the water. I realize that a natural occurrence is not the fault of the property owner but we spoke to many locals about the seaweed and they said the seaweed is constant, not seasonal and it's been like that for years. Update your photos! Also, there is no elevator which wasn't disclosed in the listing. The condo is on the 3rd floor which was fine for us but difficult on my moms knee. Would've been nice to know there was no elevator. The property manager was very responsive but came off as rude the day we checked in. Her responses to simple questions seemed snide and not helpful. We came very close to asking her to leave. Not a good way to start a vacation and she left a bad taste in our mouths. Also, this is NOT a 2 bedroom condo. This is a 1 bedroom with a loft! Bedrooms have doors! The master loft had NO privacy at all because there was no door. The shower upstairs was constantly cold and hot and difficult to shower without freezing and scalding hot water. Finally, the only positive things I can say about this place is that the neighborhood it's located in is really nice and felt very safe; also the staff at the hotel was all very nice and helpful.
Leslie L.
Aufenthalt von 7 Nächten im August 2021
