2/10 – Ungenügend
Sarah M.
17. Aug. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit und Kommunikation
Many thanks bags were disappointing and challenging throughout the weekend
The property was dirty, vacuum cleaner left in the middle of the living room when we arrived, sticky countertops, tablecloth in main dining room was filthy, no trash bags on the property, all the outdoor trash cans were completely filled up with trash when we got there so there was no place for us to put our trash, not enough toilet paper (we had to go buy some), no firewood cut for fire pit, some lights didn’t work when we arrived, no remotes worked - needed new batteries, one floor lamp was so filled with bugs that when we turned on the light it started to smoke. The biggest challenge was the electricity went out due to a storm at 10:30 pm on Friday night and did not go back on until Sunday morning at 6:30am. There was a generator which the manager walked us through on how to start it but it only gave power to some light and the central air. There was no power to the appliances and 3rd floor window air conditioners - for the entire weekend. We had major challenges feeding the guests that stayed there with no refrigerator, freezer, microwave, oven and dishwasher. We had to manually light the stove. We had to throw away some of the food because there was no way to keep it cold overnight. We ended up getting ice on Saturday from Chenequa Country Club nearby. By Saturday evening it was unbearable for the seven guests staying on the third floor. Several of them stayed in the living room to try and stay cool. Super disappointing and no partial reimbursement offered upon request
Sarah M.
Aufenthalt von 2 Nächten im Juli 2023
