Große 2 Schlafzimmer Reihenhaus in Key Largo - Buttonwood Bay C-8

Hey there! Thank you so much for taking the time to review. Good or bad, we appreciate them all! It helps me to do my job better! However, In the future, if you need more towels/sheets/etc... Please reach out. We would be more than happy to take care of that for you! As for the family photos, most vacation rentals leave them hanging as to make the rental property feel "homey" instead of hotel boring. :-) Hope to have you back again really soon!!!

Hello Kathy, We appreciate reviews good or bad, it helps us to do our job better. However, it is unfortunate this is the review you chose to leave. As we previously discussed with you regarding the neighboring renovations, we were unaware of the renovations next door as we just had guests there the previous month with no work going on next door. Nonetheless, we did give you a partial refund for the inconvenience the renovations caused. Unfortunately, we have no control over what the neighboring condos are doing. Nevertheless, we strive to promptly inform our guests about any potential disruptions if we become aware of them in advance. Regarding the plumbing issue that occurred in the middle of the night, our response was swift and attentive. Upon your call to the emergency line, we immediately arranged accommodations for you in a nearby hotel, securing and paying for two rooms for your comfort. By the next morning before 8 AM we had a cleaning crew, a member from our team, and a plumber there to correct the issue that was caused by flushing items other than TP. Unfortunately, unforeseen circumstances can arise in a property, and while these situations are beyond our control, we remain committed to rectifying them promptly and ensuring the best possible experience for our guests and I remain confident that is what we did in this situation. Best, Freewheeler Vacations