Schöne Wohnung gegenüber vom Siesta Key Beach - Unser Haus am Strand!

Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re very sorry for the issues you encountered upon arrival. The trouble with the keys and garbage disposal is certainly not the experience we aim to provide, and we understand how frustrating that must have been. We’re glad our team was able to resolve the disposal issue and provide a working key, but we apologize for the inconvenience and the need for multiple calls. Cleanliness is extremely important to us, and we take your comments seriously. We will be addressing this directly with our cleaning team to ensure more thorough inspections moving forward. Regarding the appliances and condition of the unit, we appreciate your honest feedback. We are actively evaluating updates and improvements, and input like yours helps guide those efforts. We’re happy to hear you enjoyed the location and the proximity to the beach—it truly is a special spot. Thank you again for your feedback, and we hope to have the opportunity to provide you with a much improved experience in the future.

Thank you for providing your feedback on the condo. We're so happy you enjoyed your stay and you're welcome back any time!

Thank you for your feedback. We’re very sorry to hear that your arrival experience was frustrating. We understand how stressful it can be arriving late at night in an unfamiliar area. We do want to clarify a few points for future guests. Detailed check-in instructions, including a property map and directions to the main lobby entrance, were provided prior to arrival. The lobby entrance is located at the front of the building and is well lit. Guests are also encouraged to contact us directly anytime with questions or issues during check-in, as we are available 24/7 by phone or text. The on-site office services only guests who book directly through the condominium complex and maintains regular business hours only, so they are unfortunately unable to assist with independent reservations managed through our company, especially after hours. We were also unaware that the condominium association had scheduled exterior window and door replacement work during your stay, and we apologize for the inconvenience this caused. The project has since been completed. We appreciate your comments, as they help us continue improving communication and the guest experience.

Thank you for your feedback. You're welcome back any time!

Thank you for taking time to provide your feedback about the condo. Umbrellas are normally provided in all of our rentals. Thanks for informing us that this one was missing. If you return to stay with us in the future and find something missing that you would like just let us know and we will bring it over.

The pressure washing/painting on the outside of the building has been completed. We were informed about this work 2 days prior to guest arrival. The cleaning crew was sent over to re-clean the laundry room & balconies. On-site maintenance was unable to see any evidence of a water leak in the dining room (the guest indicated to him that the leak had stopped), our company maintenance went over and reset the GFCI in the bathroom. The owner offered fair financial compensation due to noise complaints, which was refused as being too low. Our guest's comfort and satisfaction are important to us, as evidenced by many positive reviews, but unfortunately reasonable efforts are not always successful.

My apologies for the stained bed cover. We always provide extra linen, but the cleaning crew should not have put the stained cover on the bed. We have had no further issues with the circuit breaker tripping. We appreciate you troubleshooting it with us over the phone and flipping the switch.

A deep clean has been done on the condo since this review submission. The carpets & couch were steam cleaned, new pillows were purchased, the closets have been organized. The small water stain on the living room ceiling is from an earlier leak from the sliders, which the condo association repaired. We take our guest's observations seriously and remedy issues as soon as we can. Our cleaners needed extra time do do the deep clean on this unit, which we had done when we had a break in renters. We are available by phone, text & email 24/7.

I'm sorry to hear that the noise across the street was so bad. That is not a normal situation for Siesta Key public beach after dark. I'm also sorry to hear that the on-site management person was rude to you about obtaining your parking pass. We have no control over the on-site mgmt. team, and that is not acceptable. I hope you did however enjoy your stay on our island.