Super Luxus Duplex erste Ebene - 10 Min. vom Stadtzentrum

Thanks for your wonderful review.

Your compliment was well received.You were a great guest to have.Feel free to visit us again anytime that you’re in Detroit

We were glad to have hosted you and happy to hear you’ve enjoyed your stay with us

Roberta was a lovely guest to have. Left the home in great conditions. Respected the house rules and communicated well . Would gladly welcome them again!

Janijia was a last minute booking normally we review our guest request prior to accepting them, it wasn’t the case with this guest. We allowed them the opportunity to book with us despite their very poor reviews and ratings. We asked the guest several times did they review the house rules and welcome message. Guest stated that they did and had no questions or concerns. Since their response there had been several house rules broken not excluding damage bed linen due to burnt marks,drug paraphernalia) ie;ashes,lighters,smoke odors etc.All while renting a non-smoking home There was loud noise/music,unauthorized guests not on original booking The list goes on and on! This guest messaged us to state that the fire alarm came on due to steam from a bathroom shower. We responded by letting guests know that our system wouldn't alarm for steamed showers and that there’s systems in place to manage that and that there must be something triggering the smoke detectors During investigation from maintenance/cleaners it was reported that the smoke detectors were activated due to smoke. In addition the cleaners spent hours cleaning attempting to eliminate smoke odors and traces of ashes throughout the home left behind not to mention discarding and replacing damaged bed linen due burnt marks before other guests arrived Our experience with this guest has been very unfortunate and a valuable lesson learned. We would not recommend them or shall we say at your own risk!

Thank you for your feedback. We take guest privacy, cleanliness, and safety very seriously. There are no cameras inside the home, and all exterior security devices are fully disclosed and used solely for security purposes. During the stay, we addressed concerns related to house policies, including guest count and proper waste disposal, in order to maintain the standards of the home and respect for the surrounding area. While we understand this may have affected your experience, these guidelines are clearly outlined prior to booking and are applied consistently. We remain committed to providing a clean, secure, and well-managed environment for all guests

Thank you for your feedback—we’re glad you enjoyed the space and decor. We’re sorry the surrounding area didn’t meet your expectations. We also want to note that no safety concerns were reported during your stay, and your vehicle remained secure throughout. We appreciate you bringing the prior damage to our attention, and our follow-up was simply to ensure it was properly documented and resolved.