Sweet Carolina, letztlich außergewöhnliche Nags Head Property

Thank you for sharing your feedback. We’re delighted to hear you enjoyed the property, the oceanfront location, and all the space and activities available. We hope to welcome you back for another great stay.

Thank you for the review! We are glad you enjoyed your stay! We hope to welcome you back soon!

Hi Rayven, thank you for your review! We are happy to hear that you guys enjoyed the home. We are glad to see that the home was perfect for you guys and that the views and beach access was perfect for y'all. We are excited to host you again in the future!

Thank you for taking the time to leave a review. We are so glad to hear you enjoyed your stay. Please contact us again when you want to book your next beach trip. We would love an opportunity to host you again! ~ KEES Vacations

Hi Bob, thank you for your review! We are happy to hear that you guys enjoyed your stay with us. We are glad to see that the home was large and comfortable for you as well as the weather. We hope to host you again in the future!

We are glad to hear your stay was perfect! Thank you for your review. We hope to host you again soon.

Hi Michelle, Thank you so much for the 5-star review! We're thrilled to hear that you enjoyed the beachfront property and that it comfortably accommodated your group. It was a pleasure having you, and we hope to welcome you back for another great stay in the future! -KEES Vacations

Hello Michelle, Thank you for your kind words and taking the time to write your review! We are very glad you and your group enjoyed the home, its views and its amenities. We hope you all had a wonderful birthday celebration and a great vacation. It was a pleasure to host you! Best wishes - KEES Vacations

Hello Felicia, Thank you so much for your wonderful review! We're so glad you enjoyed the amazing views and the convenience of having bathrooms in all rooms. We appreciate your feedback about the kitchen appliances and will definitely consider that for future improvements. It’s great to hear you had a memorable stay with your family and friends, and we hope to welcome you back soon! Thank you, KEES Vacations

Thank you for your review, Deborah, we are happy to hear you enjoyed your stay and hope to host you in the future.

Hello Sean, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay. We hope to host you again in the future.

Hello Sherri, We hope you're doing well & thank you for your review. We are happy to hear that you enjoyed your stay with us & look forward to hosting you again. Thank you, KEES Vacations

Thank you for your review, Donna, we are happy you enjoyed your stay and hope to host you in the future.

Hello Chelette, Thank you for the kind words! We are so happy to have made your holiday a success! We are definitely looking forward to hosting you again! Until then, KEES Vacations

Hello Erica, Thank you for taking the time to write your review and feedback regarding your visit. We want to apologize for the cleanliness concerns you encountered, as well as the propane and hot water issues during your stay. Thank you for contacting our team and offering your feedback immediately; our team was happy to assist with ensuring you and your party had gas and hot water for the remainder of your stay. KEES strives to ensure a comfortable and convenient visit for all of our guests, and regret that the home was not completely up to our standard upon your arrival. We do hope that you all otherwise had a pleasant time in the home, and were able to utilize its features and amenities! It was a pleasure to host you, and we sincerely hope that we have the chance to host you again in the future. Until then, warm wishes - KEES Vacations

Hello Traci, That sounds like a great birthday party for your daughter! We are thrilled that you all had such a fabulous time at Sweet Carolina besides that awful weather we had. Thank you for the suggestions, we will definitely take these into consideration for the future. Can’t wait to host you all again soon! Warm wishes, KEES Vacations

Hello Clayton, We are so happy that you enjoyed your stay at Sweet Carolina! Unfortunately, some building codes have changed for the dune decks since others in the area have been built, but I will send this along to our developer to see if they can design them any differently. We will also look to creating a page in our orange information binders for the electronics of the home. We usually put them on the walls next to the electronics, but sometimes they get lost. We do value your business and hope to host you again soon! Until then, KEES Vacations

Thank you for taking the time to provide feedback on your recent stay at our property. We're glad to hear that you found the house to have a nice layout and comfortable beds; however, we sincerely apologize for the inconveniences you experienced during your stay. We regret that you encountered difficulties with the availability of amenities such as soap, dishwasher pods, and hand towels. I did see that we did end up bringing you all the supplies needed after we were made aware. We apologize for any inconvenience this caused. We strive to address guest concerns promptly. Regarding the cleanliness of the house, we apologize for falling short of your expectations. However, the home was cleaned and inspected prior to your arrival and time stamped pictures were taken and we did not find or see anything wrong with the cleanliness to validate your claims. Maintaining a high standard of cleanliness is a priority for us. We're sorry to hear about the power outage and the subsequent inconvenience caused by the alarm triggering. KEES cannot control when the power goes out or when it will get restored. The alarms can be challenging at times and may take a while to trouble shoot the problem. The more information you can give us the easier it is to fix the problem. Sometimes we have to ask questions to figure out the solution in a timely fashion. We appreciate your patience and cooperation during the resolution process, and we will work to prevent similar issues in the future. We are sorry to hear about your interaction with a staff member and we hold our staff to high standards of professionalism and customer service, and after investigating this, it is understood that this staff member was trying her best to get the situation handled as quickly as possible without having to involve more departments. We did not want the police department to have to show up along with the fire department when we could have walked you through it as easily as possible. We take your feedback seriously and will use it to make improvements to our property and services. We understand your frustration and apologize for any negative experiences you had during your stay. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with a much-improved experience. Thank you again for sharing your feedback, and we hope to have the chance to regain your trust in the future.

Hello Jeremy, We sincerely appreciate you taking the time to provide us with this feedback. We are very happy that you enjoyed the home and the majority of your stay! We do apologize for the deck and patio lights not being replaced before your arrival, and for the fireplace being nonoperational during your trip. We're glad our maintenance team could come out the next day to replace the bulbs. A work order has been made to address the fireplace as well. We understand not being able to use it during this time of year was frustrating. We hope the movie theater room made for a great night in, and are glad to hear you loved the amenities of the home! We hope to have you stay with us in the future as it was an absolute pleasure to host you! Warm wishes and happy holidays! - KEES Vacations

Thank you for choosing to stay with us again and for taking the time to share your feedback. We truly appreciate your loyalty over the past two years and are delighted to hear that you enjoyed the home itself. We sincerely apologize for the frustration you experienced with our communication and response to maintenance concerns. We understand how disappointing it is to have to repeatedly reach out for updates, and we regret that you felt unsupported during your stay. While we strive to address issues as quickly as possible, we recognize that we fell short of the level of service you expected, particularly regarding the grill concern. Your comments have been shared with our team so we can improve our communication and follow-through when maintenance issues arise. We value your feedback and hope we will have the opportunity to provide you with the seamless experience you deserve on a future visit.