Entspannen im Crystal View Weaver House am Crystal River in Glen Arbor

Many thanks! We were delighted to host you and your group and are so pleased that you enjoyed your time at our home. We would welcome you back in a heartbeat.

Thank you for your feedback. We are genuinely sorry that parts of your stay did not meet your expectations, especially since you have enjoyed vacationing at our home for many years. Regarding the kitchen faucet, you notified us after your arrival, and we responded immediately. The issue was low pressure at the faucet—not a loss of water service—and a temporary workaround was provided using the two in one combination faucet/sprayer. We appreciate your patience while that was being addressed. Unfortunately, the air conditioning developed a refrigerant leak during your stay. As soon as we were notified, we contacted our HVAC contractor, who came at the earliest available appointment the following day. While no homeowner can control when unexpected mechanical failures occur, we acted as quickly as possible to restore cooling. Following your stay, we authorized a complete replacement of the HVAC system rather than another temporary repair, ensuring future guests would not experience the same issue. We understand that mechanical problems can be frustrating, particularly during a warm week, and we regret that they occurred during your vacation. We also respectfully disagree with the suggestion that we ignored the situation. We remained in communication throughout your stay on this and on many matters that you brought to our attention, promptly arranged professional service, and made the significant investment to permanently resolve the issue. Since purchasing the home, we have been committed to preserving what guests have loved about it while continually investing in improvements. We value all guest feedback and strive to provide every visitor with an exceptional experience.