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6/10 – Okay
11. Aug. 2025
Mixed Impressions
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great location and photos of property are accurate. Air conditioning was a nice feature for the summer.I have stayed at another Alpine property before with no issues at all; however, this stay felt very different. The interior rugs were stained or dirty and the patio was filthy - looked like nobody had been out there in months and I spent an hour cleaning it. Customer service agent was rude to me on the phone during check-in process. I explained to her that I had been told by another person the day before that it should be ready early because no one had been staying there. She basically accused me of lying about my prior conversation with other agent and then guaranteed me I would not get into that property before 4 PM. It honestly felt like she was trying to spite me regardless of when the property was actually ready. I was so taken aback that I felt I could not even bring up the patio cleanliness issue. I should say that when I went by the office to try to check in at 4 PM, which is the scheduled check in time. Another person helped me and thought it was strange that the property was not listed as ready. She took it upon herself to call someone to verify that their system had an error, and it was in fact, ready. I really appreciated her help. She was very nice. There was another person in the lobby who was quite upset that their property was not ready.Some basic amenities like laundry detergent and fabric softener were not present. Kitchen was average when it comes to cooking supplies, etc.
