5 Minuten Fahrt nach Carvoeiro, privatem Pool, Kinderspielplatz, WIFI und UK TV

Thank you for your support, we look forward to seeing you again at our Villa, hopefully in the future

Thank you , it was a pleasure to be able to assist you with your requirements, you will be most welcome to return in the future

Thank you Kirsty, look forward once again to your return next year,

Thank you so much, its been a pleasure to assist you with your holiday plans, if you are able in the future we would hope that you would like to re-book with us again

Thank you for your kind words, hopefully in the future you will re-book with us

Thank you so very much for your comment it's greatly appreciated, look forward to welcoming you back in the future

Thank you Steven, we were really sorry about the issue, thank you for your understanding, hopefully in future you will consider to return to our property

Thank you very much we look forward to your return in the future our sincere apologies for the inconvenience of the damage to the outside dining table which was completely out of our control

Thank you for your kind words, hopefully in the future you will return to us Kindest regards Linda

thank you for your lovely words, its greatly appreciated, as we like to make sure that guests enjoy there holiday time with either family and friends, we hope you enjoyed the welcome pack upon your arrival . Linda and Mick

Thank you so very much for your feedback and kind words its greatly appreciated, we take pride in our guests and management team hopefully you are able to return in the future , Linda and Mick

Thank you for your review, the aircon units are eco friendly, and are timed to turn off when there is no moment , we have thought about installing a chargeable meter for the units, but feel that this would add extra cost to peoples holiday/vacation, this is something that we will discuss at a later date.

Sorry about the Hot Tub issue, have no idea that this was featured as we do not have one, all our photos are illustration purposes only . Yes there was a hammock featured, but regrettably this was damaged by a previous guest, so under health and safety it was removed . Regarding your comment about the pool heating, you must recall that was discounted via our messages from £220 to £175 although at the time the pool heater was was in full working order, however , you were advised that there was an issue with the pool heater, we purchased at new p/h immediately which was installed 2 days after your arrival so as not to disturb your holiday but as the previous guests had the pool heated you were advised to keep the cover of the pool to maintain the pool temperature which Jamie tested, the tiles around the pool can get slippery under foot especially with all the heavy rain that occurred recently especially during your duration which is totally out of our control, although they are anti slip, the house book and digital app does indicate this and advise to take extra caution. The previous guests who used the BBQ left it in a poor condition the cleaners made every effort to clean it the best they could, but as you asked if you could check well before 4pm it was impossible to clean it to our satisfaction ,this is why we have stipulate check in at 4pm and check out 10am however we had arranged that the BBQ to be collected and thoroughly cleaned , which it has However we hope that you enjoyed the welcome pack that was left for you as we leave this for all our guests no matter what time other guests check in , regards Linda

Hi Thank you for your review, had you asked our management team, they would have supplied you with a further sun umbrella which we have readily available, regarding the aircon this was unfortunate and completely out of our control, I m sure our managers would have supplied a further fan for you, if this was requested, but we do hope you appreciated the welcome pack that was left for you, and that our managers worked really hard to accommodate your early arrival

Thank you so much for your review, the local council are in the throws of reconstructing the rough track road, hopefully this will be within the next twelve months,

Unfortunately I do not speak or read german, however I have managed to translate the comments the best I can Yes originally we sent a request for £2400 due the damage of the outside table, which included a complete new set, however when I spoke with the supplier we were advised that the table was still available, so I sent a revised cost which you have received via email, and VRBO support. with regard to notices this is purely highlighted especially around the outside of the property, for safety, This table is extremely heavy, and within our rule policy and guest book it clearly states to refrain from moving furniture internally and externally for the health and safety of our guests other than sun beds. In doing so has broken the leg which is un repairable, therefore with our next next guests is too dangerous to use. Having rented out our property for many years and with previous reviews there's not much I can say

There's no words to say about these guests other than that on the day of arrival they where completely lost and possibly with the misunderstanding of there SATNAV , at 10.30pm I took a call from them to guide them to the property albeit that was very dark and late (my phone is always switched on in case of emergency's) a very kind young man tried to help them through a friend of his an uber driver and myself where able to locate them and guide them to our property, we had to call the uber driver back as they had difficulty in opening the security box to obtain keys for entry to the property. once this was resolved they obtained entry at 1.45pm we stayed connected to them all this time even with the language barrier . At 8.30am next morning the daughter who arranged this holiday rang to say her parents had advised her that the property was dirty and smelly, absolutely rubbish, we immediately contacted our house manager who came to see them like they do with all or guests after arrival usually the next day, they complained off as follows, ice cream left in the freezer for no other reason to be used if so wished, ,complained of a travel cot as they do not have children although behind a door and out of sight, complained on sanitary wear in the main bathroom in case of emergency's, which was removed and put into storage, complained of a small amount of fluff left in the tumble dryer, complained of slight rust in the microwave which is hardly used, but we instructed the house manager to replace forthwith, a small part of the coffee machine missing but working well , demanded a full house clean which was declined as we have a have a midweek linen, towel change and bathroom clean , light kitchen clean after a duration of 10 days which is normal practice, not to mention that they removed decorative items in the other bedrooms into the used bedroom together with the travel cot and cushions which we have photos to share (without advising the house managers) that was not put back on check-out, left dirty crockery in the kitchen and not placed in the dishwasher to say we and our house managers are rude and cheeky is beyond us, we take great care with our guests all times our house managers are always to hand if need be, to add further these guests like all others receive a welcome pack of 2 bottles of wine, tea coffee,sugar, milk water biscuits plus dishwasher and laundry capsules to get started

Thank you for the review , on the website it does state utilities are charged during the winter months, but we are very happy you and the children had a good time ,the weather is still amazing especially for February hopefully you may decide to revisit as we would very much welcome you. Regards Linda

Very disappointed in your review Petra, having arrived at our villa on the 10th I actually saw some mould as you called it which took 1 hr to remove, what you could have done is ask our managers to spray an anti fungus spray in the en-suite to remove it, the fact that you used 2 bottles of gas was completely your choice nothing to do with our villa at all , i cannot be responsible if the weather does not suit your needs, in fact our manager is still waiting payment from you . You also fail to mention the Welcome pack and Christmas tree that we left for you upon arrival ,

In response to this review that I have translated to English. To clarify the situation, the water problem was nothing to do with our property, but of Lagoa water authority due a very old rustic pipe that burst, which effected Lagoa, Poco Partido and Carvoeiro, our Managers tried everything in there power to obtain water and was in contact with us all the time, I instructed them if possible to buy-in water but it was difficult to connect a pipe into the water tanks,. We were not the only property that was effected as on Social media other owners where having the same problems with there guests.If this problem had not occurred our guests would have en joyed the comfort of our villa.