The location and pool are stunning, however sadly that's where it ends. The shower upstairs was broken leaving 6 of us ( including an 85 year old and an 80 year old ) to share the ensuit. I asked the guardian Virginia 3 times if this could be fixed to met net with indifference and pathetic excuses for reasons it could not be fixed. In addition the property was not clean, I had to clean the kitchen, showers and the outside furniture. My son had to move beds as he woke up covered in ants on the first night. I appreciate the rural location would mean creepy crawlies but really, a bed covered in ants. Noone clears out the cupboards, so they are full of old pasta, sauces, tins of old food and mayonnaise in the fridge. There were 5 old bottles of suntancream by the sink and moldy cloths and old dirty soap bars. The decking around the pool is dangerous. Its wooden and rotten with nails sticking out. I asked if there were any parasols as the pool is very sunny all day to be told again by Virginia that people sit in the shade ( there was no shade all day) I emailed the owner John the day after we got there and so far have not had a response. The check in times are 4pm and check out is 10am. We did get in at 4ish but again this was begrudgingly, I had requested to get in as near to 4pm as I could as we had elderly relatives with us, the response was ' I'll see what I can do'. I was asked to leave by 9.30am when I queried this as it says 10am on the website, again begrudgingly I was told ' I can do 9.45' To quibble over 15 mins when you are paying a significant amount of money to stay is ridiculous. The route up to the house is very rugged, which if you were in a 4x4 would be fine, we aren't precious about our car, it got scratched and bashed about quite a bit, so beware if you are precious about your car. The most disappointing thing is the lack of apology, concern or care of the guardian Virginia. Her responses to my requests for the shower to be fixed were bordering on rude. She couldn't care less if you have a nice stay or not. The night before we were going , I got a text asking me to go at 9.30am when we had agreed on 9.45. My advice is do yourselves a favour and book somewhere that is cared for and not just benefitting from its location.