Rückzugsort am See. Feuerstelle & Home Office. Wunderschöne Sonnenuntergänge & tolles Eisangeln

Thank you for your feedback. We’re sorry to hear that the length of the grass affected your experience. Had this been brought to our attention during your stay, we would have been happy to address the issue, as we always want our guests to be comfortable and have a positive experience. Throughout your stay, we made every effort to be available and accommodating, including promptly answering several questions and phone calls and allowing an early check-in. We wish we had been given the opportunity to address the lawn concern while you were here rather than learning about it afterward through the review. We appreciate the feedback and will continue to do our best to ensure the property is well maintained for future guests.

Thank you for taking the time to share your feedback and for the kind words about our communication, early check-in and late check-out — we truly appreciate that. Regarding the fireplace, we’d like to clarify for future guests that at the time of booking the fireplace was clearly listed as inoperable in the notes section, and signage was posted on-site for safety reasons while repairs are pending. We understand how a working fireplace can be an important part of a winter stay, and we regret any disappointment, but we do want to be transparent that this information was disclosed prior to booking. The fireplace will be repaired in early Spring. We are very concerned by the cleanliness issues you described. This is not the standard we expect from our cleaning team, and we take reports like this seriously. Had we been notified during your stay, we would have immediately addressed the issue or arranged a re-clean. We have since followed up with our cleaners to ensure this does not happen again. As noted in the listing, the front of the home is located near a roadway, which is reflected in the map and description, though we’re glad you enjoyed the large private backyard for your pets. We appreciate your feedback, as it helps us continue improving the experience for future guests, and we’re sorry that parts of your stay did not meet expectations.

Thank you for staying with us. While we’re sorry the experience did not meet your expectations, we’re disappointed that the 4/10 rating was provided without any specific feedback that would allow us to better understand your concerns. We make every effort to be responsive and accommodating to our guests. During your stay we made several special arrangements and accommodations, so it is especially disappointing to see this low review. We hope future guests will consider our overall reviews and the care we put into maintaining and preparing the home for each stay.