Ballpark Oasis am Wigwam Creek

Thank you so much Brad. It was a pleasure hosting you and we hope to be able to host you again in the future!

Hi Connie. Thank you for your feedback. As stated in our listing, the pool is available to heat for a fee. We never stated that it was/is always heated. We also ask for guest to inquire what the fee for heating would be (this is stated in our listing) so we may leave the instructions on how to heat the pool prior to your arrival. Since you requested the heating after your arrival, we informed you of the fee. Once we realized the heating wasn’t working, we quickly refunded the amount. The pool heater was working perfectly fine for the guest that were there prior to your arrival (as you may be able to see that review where they were able to enjoy the heated pool). We also immediately contacted our pool company and were willing to pay the emergency visit fee on a holiday to get them out there but unfortunately that did not work out for them. We also immediately had them go out as soon as they possibly could to install an entire new system which they did on Saturday. If we could have gotten the heating repaired and them out there the same day, we would have. Our advertising is correct and we made every attempt to get the unplanned, inoperable heater to work. Thank you again for your feedback.